Application & System Software Support
Save time, money and disruption by having all your software handled in one place.
Just some of the benefits:
The impact of software incident is reduced
Support service levels are improved and aligned to business needs
The support process and escalations are managed on your behalf
Support incidents that cannot be cost-effectively handled by your support team are managed and solved
IT skill shortages, staff retention issues are overcome
Your valuable IT staff can be redeployed to more important roles.

Whether it's bespoke, application or packaged software our professionals manage the support process from detection to resolution.

TOOSO has dedicated software teams specialising in the major business applications such as Oracle eBusiness Suite, SAP and Documentum.

You benefit from our broad experience, close vendor relationships and economies of scale.

We have software support teams dedicated to bespoke client software providing support and seeking ways to enhance or optimise the software so as to improve operation, reduce costs and eliminate waste.

Indusa offers software application maintenance and support services for applications built in varied technologies/platforms/frameworks.
We take up responsibility for maintaining your existing software application, following defined processes and Service Level Agreements (SLA)
Problem requests are resolved within minimum response time
Our maintenance and support approach leads to reduction in cost
We have adequate experience in maintaining application software, software products, and system software regardless of platform, operating system or language

TOOSO's Unified Cluster Portfolio reduces the risks and complexity of application deployment. TOOSO is working with its partners and a broad spectrum of leading independent software vendors to qualify and test applications on TOOSO Cluster Platforms and cluster management reference stacks.

Rapid, reliable issue resolution - plus a timely update service

Comprehensive services and cost-efficient updates help you enhance the performance and availability of software from TOOSO and other leading vendors.

Dependable support whenever you need it
TOOSO Software Support gives your team direct access to experienced TOOSO Services professionals for trustworthy advice on issues such as software features and use, problem diagnosis and resolution and software defect identification. This includes access to the award-winning TOOSO IT Resource Center. Service features include:
Installation advisory support - help with installation and updating of standalone applications or products in a network environment
Corrective support - to resolve identifiable and reproducible software product problems and to help you identify problems that are difficult to reproduce; includes assistance with trouble-shooting and with setting configuration parameters
Escalation management - established escalation procedures enlist specialized expertise from TOOSO and selected third-parties
Electronic software information - access software patches, a symptom-solution database, product descriptions, specifications, technical literature, and more
Choice of coverage windows - 9:00 am-5:30 pm Monday-Friday, excluding holidays; or 24x7x365

Time-saving, work-saving software updates
Complete TOOSO and selected third-party software product and documentation updates are made available to your system manager. This includes new versions and licensing for TOOSO and selected third-party software products, patches and documentation.

Why choose TOOSO?

With our Sense and Respond approach we don't just seek to achieve software support service levels, we find ways to continually reduce the number of incidents and optimise the support process to your high impact problems.

In doing so we reduce the time taken to resolve critical problems and achieve higher levels of systems availability for your key business areas.

Choose TOOSO Software Support to:
Improve the productivity of system managers and operators
Enhance system performance and reduce downtime due to software issues
Expedite problem resolution with help from expert-level technical resources
Provide for consistent service coverage across geographically dispersed sites
Update TOOSO and selected third-party software at a predictable cost
Keep your license compliance up-to-date