Hardware Support

Organisations can have effective hardware support for all their IT equipment for less cost and have problems fixed on time.

TOOSO will ensure that the right service levels are specified for business needs, take responsibility for all hardware support, providing the right support options to return equipment to full operation at the right price and with minimal fuss.

Just some of the benefits:
Improved service levels
Cost effective service
Service levels aligned to the way your business needs to operate
Support for all IT hardware products
A single service company that takes responsibility to get the job done

Additionally TOOSO's Sense and Respond approach will provide continuous improvement to systems availability and ultimately improve user productivity.

Rely on the support professionals who know your systems best.
From installation to product retirement, warranty upgrades to self-maintenance, proactive care to 24x7 problem resolution, you can rely on TOOSOServices and our authorized service partners for all your hardware support needs.

The breadth, depth, and quality of our hardware services portfolio are unsurpassed in the computer industry today. We have 40 years of experience in servicing computer systems, networks, storage devices, and peripherals. And we're the undisputed leader in supporting the "can't fail" continuous computing solutions that are at the heart of the e-business economy.

TOOSOServices delivers comprehensive support for enterprises of all sizes and environments of all types: desktops, client/server, data center, print, home-based, mobile, and global. And we offer a wide range of purchase options, including convenient TOOSOCare Pack extended warranty hardware support packages. So you can obtain the precise kind and level of expert assistance you need, from basic to business-critical, whenever you need it.

Cost effective hardware support for all of your mission critical hardware and Midrange systems and day to day equipment, encompassing PCs, laptops, mobile devices, printers, peripherals, servers, your networking and communications equipment.

IT Systems and networks are placed under a lot of pressure during working hours by their users and the hardest pressed equipment are desktop PC's, printers and servers. Users depend on this essential equipment to function reliably so they can do their jobs as normal. Any disruption to a single user can have a knock on effect, which can cause more serious problems if left unattended. Shoring up all of these peripheral devices is the network infrastructure which is also prone to damage.

Key benefits of Hardware Support:
Guaranteed repairs 24 x 7
Cost-effective
Free up time for your IT department to concentrate on critical IT issues
Bespoke contract
Various SLA's
Dedicated on-site engineers
Customers benefit from cost savings through economies of scale and guaranteed repair times, but also from the ability to focus their own IT resources on more critical business related and IT issues such as project work. TOOSO's Support Services leave customers safe in the knowledge that even if a problem does occur they will be confident of when it will be restored to service.

TOOSOoffers various levels of hardware support depending on customer requirements and type of hardware, from office hours to a 24x7 basis. We have over 400 engineers and technical staff located throughout the UK who can work in partnership with your Service Desk and your IT department to ensure all equipment is managed effectively. Once a call has been logged we will endeavour to return the piece of equipment back to service, within the agreed time frame.
Why choose Sandiy?
A first time fix rate of over 80% is achieved by our support team of highly experienced engineers. And with 60,000 service and support professionals worldwide we provide a comprehensive support service every hour of the day, every day of the year.

We are vendor neutral, we support hardware from all leading vendors and many others, we will provide consistent service no matter whose products you prefer to use.